Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At LAKNOVA, we want you to feel confident with every purchase. If your order isn’t quite right, you can request a return under the conditions below.

1. Return Period

Customers in the European Union

You generally have 14 days from the date you receive your order to exercise your legal right of withdrawal for eligible purchases.

Customers Outside the European Union

You have 10 days from the date you receive your order to request a return.

2. Return Conditions

To be eligible for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Free from stains, makeup, perfume, odors, or signs of wear

  • Returned with original tags and packaging, where applicable

Items that have been worn, washed, damaged, altered, or have missing tags may not be accepted.

3. Return Shipping

Return shipping costs are paid by the buyer.

LAKNOVA does not cover the cost of returning an item.

We recommend using a tracked shipping service, as LAKNOVA cannot be responsible for returns lost during transit.

4. Shipping Charges

For customers in the European Union, if you exercise your 14-day legal right of withdrawal, LAKNOVA will refund the cost of the least expensive standard delivery option offered at the time of purchase.

Any additional amount paid for an upgraded delivery service, such as express shipping, is non-refundable.

Return shipping costs are paid by the customer when returning an item under the right of withdrawal, provided LAKNOVA has informed you of this before purchase.

For customers outside the European Union, original shipping charges are non-refundable, and return shipping costs are paid by the customer.

If an item is defective, damaged, or incorrect, LAKNOVA will handle the applicable shipping costs in accordance with applicable consumer law.

5. Non-Returnable Items

For hygiene and other applicable reasons, certain products cannot be returned, including:

  • Earrings and other hygiene-sensitive items

  • Beauty products that have been opened or used

  • Personalized or made-to-order items

  • Gift cards

  • Items marked as non-returnable on the product page

Sale or clearance items may have specific return conditions, which will be stated on the product page.

6. How to Request a Return

Contact laknova4@gmail.com within the applicable return period.

Please provide:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos, or videos if the item is damaged or incorrect

Please do not send your return before receiving return instructions from LAKNOVA.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

8. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at laknova4@gmail.com as soon as possible with your order number and clear photos.

If the issue is confirmed, we will provide an appropriate solution in accordance with applicable law.

9. Exchanges

We do not guarantee direct exchanges because products and sizes may become unavailable.

If you require a different size or item, you may return the original item and place a new order, subject to availability.

10. Contact Us

For questions regarding returns or refunds, please contact:

LAKNOVA Customer Care
Email: laknova4@gmail.com

Please note: This policy does not affect any mandatory consumer rights that apply to you under the laws of your country.